Refund and Cancellation Policy
Effective date: [EFFECTIVE DATE]
This policy applies to purchases of Onfly services.
1. Before production begins
You may request cancellation before production has started.
Where no work has begun, we will normally refund the amount paid, less any payment-processing costs that cannot be recovered, where permitted by applicable law.
2. Stage payment plan
Under the stage payment plan:
each payment covers a specific production stage;
a stage begins after its payment is confirmed;
once work on a stage begins, its payment is normally non-refundable;
future stages may be cancelled before they are paid;
production pauses automatically between unpaid stages.
If a payment has been made but the corresponding stage has not begun, you may request a refund.
3. Full upfront payment
If you paid USD 890 upfront:
a full refund may be requested before production begins;
after production begins, any refund will be calculated based on the work already completed, committed production time and unavoidable third-party costs;
no change-of-mind refund is normally available after final delivery.
4. No revisions
The absence of revision rounds is part of the service scope and is not, by itself, grounds for a refund.
A disagreement about subjective visual preferences does not constitute a technical defect.
5. Technical defects
If the delivered website contains a material technical defect or clearly omits an agreed scope item, notify us within five business days.
We will first be given a reasonable opportunity to investigate and correct the issue.
6. Delivery delays
A delay caused by missing materials, outstanding payments, client instructions, third-party services or force majeure does not create an automatic right to a refund.
If a material delay is caused solely by Onfly, we will propose an updated delivery time or another reasonable remedy.
7. How to request a refund
Send the following information to hello@onfly.design:
order number;
payment email;
payment amount;
reason for the request.
Approved refunds are returned to the original payment method.
Payment providers and banks may require additional processing time.
8. Chargebacks
Please contact us before initiating a payment dispute so that we can investigate the issue.
Fraudulent or abusive chargebacks may result in suspension of delivery and recovery of reasonable costs.
9. Mandatory rights
This policy does not restrict rights that cannot legally be waived under applicable consumer-protection law.
Where applicable law grants you a withdrawal or refund right, that law takes priority over this policy.